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Cancellations and order changes

Contact us within 6 hours of purchase to request a cancellation. If the order has not entered fulfillment, we may approve the cancellation; a 10% processing charge may be deducted to cover non-recoverable transaction and administration costs where permitted by law. Requests made after fulfillment begins cannot normally be cancelled.

Requests to correct or change an order should be submitted within 24 hours. We cannot guarantee changes after processing has started.

Damaged, defective, incorrect, or missing items

Inspect the order when it arrives. Contact us within 15 days of delivery if an item is damaged, defective, incorrect, or missing. Include the order number and clear photos or video showing the product, packaging, shipping label, and issue. We will review the claim and, when approved, provide a replacement, refund, or other remedy required by applicable law.

Returns

Return requests must be submitted within 15 days of delivery. Items must be unused, unworn, and returned with their original packaging and accessories, except where inspection is reasonably necessary or the item is defective. Do not send a return without approval; the correct return instructions and address will be provided after review.

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer law, return shipping is the customer's responsibility. Original shipping charges are not refundable unless required by law.

Personalized items, gift cards, and items clearly marked final sale are not returnable except where required by law.

Refund timing

Approved refunds are issued to the original payment method. WD-Verse normally submits the refund within 2–5 business days after approval or inspection of a required return. Your bank or payment provider may need additional time to post the funds.

This policy does not limit any non-waivable consumer rights available in the customer's country or region.

Contact: support@wd-verse.com